How can I contact ShaadiKaroge?
To contact ShaadiKaroge, please send us an e-mail by clicking the "Contact Us" link above and one of our Customer Care representatives will be more than happy to assist you with your inquiry. Or send email to contact@shaadikaroge.com
How can I renew / upgrade my membership?
Upgrading to a Premium Membership is easy.
• Login to your Account.
• Click on Membership Options on the Top of your screen and chose the appropriate Premium Membership.
What are the different ways of payment accepted by ShaadiKaroge.com?
ShaadiKaroge.com offers you wide-ranging easy payment options -
Online Options
• Credit cards. We accept all leading credit cards. You can directly charge online.
Other Options
• Cheques by mail. You can send check to our Delhi office address.
Can I pay online using my credit card?
Yes you can. We accept all leading(American Express, Discover Card, Master Card and Visa) credit cards.
Is online Credit Card payment on ShaadiKaroge.com Matrimonials secure?
Yes, 100% Secure! Your credit card information is entered on a Secure Server using SSL Technology and 128 Bit Encryption which is one of the highest level of security provided by websites. The information is transmitted in an encrypted fashion to our payment gateway and your card is charged online. Finally, to provide the highest level of security, we do not store your credit card information on our online server at any time.
Can I pay by my Paypal account?
Yes, We accept Paypal payment .
How long does it take to activate my matrimonial account after I place an order?
If you pay for the membership using a credit card, then the account is activated within 8 hours. But if you pay using a cheque, demand draft or a bank draft then the account is activated within 3 working days.
I have already paid for my premium membership but my matrimonial account is still not active. Why?
If you have sent us your payment via demand draft it is possible that we have not received the payment yet. Your Premium Matrimonial Membership will be activated only once we receive the payment. We will notify via email you once we receive payment and activate your premium Membership. So please be patient.
Optionally, if you made payment via your credit card online, and your account is still not active, then it is possible that we suspect a violation of our service agreement or require some more information from you. Also, it sometimes takes upto 12 hours for notification to reach us. Once again, we will get in touch with you via email regarding the status of your account so please be patient.
What is the refund policy of the ShaadiKaroge.com matrimonial service?
Since we allows members to communicate with other members before they pay, we generally do not refund membership fees. This policy while providing value for money for ShaadiKaroge.com members also ensures that the company is protected. Any exceptions to this policy will be made at the sole discretion of ShaadiKaroge.com management.
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