Why am I not receiving e-mail notices?

E-mail, even though it can be sent quickly, is not always sent instantaneously, nor is it always read prior to accessing one's account. On a site like ours, some e-mails are sent in batches, so they may not arrive at the exact same time as the match's name or communication is delivered to your account.

Many times people write to us and say that they did not receive an e-mail, when in fact the e-mail arrives in their e-mail box a few hours after they write to us. So it is important to remember to give the e-mail time to arrive.

Incidentally, clicking the "Find New Matches" button does not generate a match notification e-mail.

Finally, most of the major e-mail providers have broadened the range of what they consider "spam" e-mails. Many mass e-mails, even innocent ones from companies such as ours, may be considered advertisements and therefore deleted or filtered into a separate box rather than landing in your regular inbox.

Other e-mails (such as promotions) are sent from a different e-mail address at ShaadiKaroge, which would explain why you may still be receiving these notifications even though you don't get some others.

To make sure you get all of ShaadiKaroge's e-mails, you may want to research in your e-mail programs' options to find a way to add ShaadiKaroge.com as a safe or allowed domain, so that you receive all e-mails from us.

If you are still experiencing technical difficulties, send us an e-mail and we will be happy to further assist you in troubleshooting. Please include the following system information in your e-mail:

What is your Operating System? (ex. Windows 98, 2000, XP, Vista, Mac - OS 9, OS X
What type of Browser do you have? (ex. PC - IE 7, Opera, Firefox, Netscape Mac - Safari, Camino
What type of connection do you have? (ex. 56K, DSL, Cable, etc.)
What type of Security Software do you use? (ex. McAfee, Norton, AVG, etc.)